Question 1

How do I know what size band I want?

Accepted Answer

Think about your venue size and budget. We’ll do our absolute best to ensure you get what will work perfectly and happy to discuss options with you.

Question 2

How much do you cost and why are prices not on the website?

Accepted Answer

Each band have a standard price but there may be additional costs for travel and the number of musicians you hire. Its a lot simpler to get a quote so there are no added costs once you book.

Question 3

What is Included In The Price?

Accepted Answer

Amplified Bands - *In our basic price, aside from your musicians we also include FREE: iPod DJ between sets, multicoloured stage lighting and PA for up to 150 guests as well as a complimentary Sound Engineer to ensure your night sounds like a live soundtrack! That's a saving of nearly £900!  For larger events, we advise having a look at our event services , where you will find more suitable equipment.    * Our arrival time is usually from 17.30 and end at 00.00    Acoustic Bands - Simply turns up and play. The difference is, were not specific about times! We turn up when you want and finish by the end of that day!  If you have a larger event and require amplification, this can be supplied as an extra. Just 'Get in touch'  and we'll get you the best price!

Question 4

How far do you travel?

Accepted Answer

We are an International Collective who travel all around the World.

Question 5

Can we choose our first dance?

Accepted Answer

Absolutely! Just give us at least three weeks notice to give us time to learn anything that’s not currently in our set. 
If requested, we can play an original artist version on MP3 for your first dance. However, we would ask that you please specify clearly which version of the song you would like. We find that providing us with the specific YouTube link works very well.

Question 6

Can we request that you play / don’t play any songs from your list?

Accepted Answer

Of course you can. Just give us at least 3 weeks notice as we usually put the set together within that time.

Question 7

Can I request a particular style?

Accepted Answer

Of course! Once you want to book, we'll have a chat about genres and song requests. We offer a bespoke service for each and every client!

Question 8

How late can you play until?

Accepted Answer

Our average finish time is midnight at no extra cost but we can play until your party stops and have done it many times before.

Question 9

How long will it take you to set up your equipment?

Accepted Answer

Our amplifed bands won't be more than 90 mins from the time we get through the door! If you want us to be quicker than that just let us know. TSG just turn up and play! The girls will usually turn up around 60 minutes in adance but this can be arranged according to your event.

Question 10

Can we use your mic for speeches?

Accepted Answer

Of course! Just let us know in advance and we'll get our Sound Engineer to be on hand.

Question 11

How much space do you need?

Accepted Answer

Optimum spaces would be:    5 piece -  3x4m 7 piece - 5x4m 10 piece - 6x4m
 * Please note we have also worked in MUCH tighter space with all of our bands and had a GREAT PARTY!

Question 12

What if I can't pay all at once?

Accepted Answer

We accept instalments if you need it. All you need is 20% for your UK deposit and 50% for international deposits. The rest you can pay however you like up until the performance date!

Question 13

Are there any hidden costs?

Accepted Answer

No. We currently do not charge VAT. We do ask for a meal,  soft drinks for each band member and sound engineer as well as 1 green room for them to change/eat and be out of your hair as they will usually be there from 17.00 - 00.00.  Parking and Congestion in London may be chargeable, but we always do what we can to keep these costs down for you and advise in advance.

Question 14

I've never booked a band before. What do I do now?

Accepted Answer

We make the procedure as simple as possible. Once you've got in touch, we'll either speak on the phone or via email. One of our representatives will send you a super simple checklist.   Once we've secured the date and have the information we need, we take care of EVERYTHING ELSE regarding the performance.  All you need to do is ensure you're ready for a good party!  It really is that simple!

Question 15

How many songs can I request?

Accepted Answer

You can request up to 5 songs including your first dance for your set. But don't worry, we will ask you for a general feel of the evening to make sure we can make it as personal for you as possible.

Question 16

Can you help me choose the best options?

Accepted Answer

Of course! Drop us a message via our contact form and we can go through all of your options or offer something totally bespoke to your event.

Question 17

What equipment do you provide?

Accepted Answer

We provide all of the equipment in order to play. Our PA, which will be for our amplified bands (The She All Stars and The Disco Dolls. We provide a PA for up to 150 guests.  If you need a larger system, just let us know and we will provide at an additional cost.  We can also supply extras like extra lights, staging and larger PA’s.

Question 18

Do we need to provide anything?

Accepted Answer

As well as ensuring that there's enough space for the band to perform and a dancefloor for your guests, the band would need a Green Room. This is just a room away from your guests where they can safely store their belongings and discuss the show and rest in between. Please note, this would not be a toilet and ideally not outside unless agreed in advance.

Question 19

The venue we’ve booked has a noise limiter. Can you still play?

Accepted Answer

We can indeed, but do let us know. Also some venues may have restrictions on what instruments can play at what time. Do speak to the venue Manager or we’ll happily do it for you if needed. We can work around most things!

Question 20

What happens once I’ve made a booking?

Accepted Answer

The booking process is very simple. One you’ve agreed on what band you want and prices, let us know and we’ll get a booking form over to you along with your deposit and final invoices as separate documents. Once that's all agreed on and the deposit paid, we’ll arrange a time to have our ‘Set List Party' , where we’ll go over songs and arrange final details. In between that, we’ll be working in the background ensuring all of the musical entertainment will be first class for your event. All you have to do is get ready to party !

Question 21

What if I need to cancel?

Accepted Answer

Once you’ve booked, you have up to 14 days for a full refund, after that there is a cancellation policy that depends on the date that goes as follows.

Question 22

How long do you perform for?

Accepted Answer

Most sets are between 2 x 45 mins and 2 x 60 min sets depending on the band and the package you’ve chosen.   We can also do sets for up to 1 hour which works really well for afternoon wedding ceremonies.

Question 23

Can we request songs?

Accepted Answer

Of course, depending on the Wedding Package you chose, will determine what how many songs you can pick for your set. Its generally between 5 - 10 songs. We think that's best and from there, we’ll design a set list based on your preferences and to ensure the set flows well for all of the guests in the room and ensure that the dancefloor is packed.

Question 24

How long are the intervals?

Accepted Answer

The intervals are usually around 30 minutes long but this can be longer to suit your requirements on the day.

Question 25

What time should the band start playing?

Accepted Answer

This is completely up to you and your schedule on the day. For evening events, we find it's often best to start the band at around 8pm but this is purely a guide.

Question 26

Does the band provide music between and before sets?

Accepted Answer

Our amplified bands provide music via an iPad/ laptop between sets, this is usually a pre-mixed playlist. If you have particular songs in mind, you're also welcome to create your own playlists which can be played through the band's PA system. Our acoustic bands do not offer this service.

Question 27

What will the band wear?

Accepted Answer

Function bands will usually dress smart in suits or shirt and trousers. If you've chosen a band with a particular image, then you can expect the band to be dressed in a similar style to their promotional videos and photos.

Question 28

How do I confirm a booking?

Accepted Answer

If you would like to book a band, we will need your full address and contact details along with the venue address. We will then send over a contract with full terms and conditions included. This will then need to be signed and returned to confirm the booking. A deposit of approximately 15-20% will be also be required, this is payable by BACS or online card payment. An invoice with payment details will be included with the contract.

Question 29

Are there any hidden fees such as VAT?

Accepted Answer

No, all fees such as VAT are included in the price where applicable.

Question 30

Does the price quoted include travel costs and expenses?

Accepted Answer

Yes, all quotes include travel expenses.

Question 31

Does the band provide their own PA system / Sound equipment?

Accepted Answer

Yes, all bands are self-contained and provide suitable sound equipment. If you require a PA for one of our acoustic bands or a larger PA for an event over 150 people, just let us know in advance and we’ll get that sorted for you.

Question 32

Do we need to hire a raised stage?

Accepted Answer

A stage is something we do advise as it's always a great addition to a performance but is not a requirement. We are happy to discuss your options with you.

Question 33

Is the band PAT tested with adequate public liability insurance (PLI)?

Accepted Answer

Yes, if the venue requires a certificate for either of the above, we have them so just let us know, but do give us at least a week's notice.

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FREQUENTLY ASKED QUESTIONS

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FREQUENTLY ASKED QUESTIONS

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